Schedule Information: Monday - Friday 8:00am - 4:30pm
Hours per Week: 37.5
Benefits: Health, Dental, Life & Disability; Sick, Vacation & Holiday Pay; Personal Business; Harper Tuition Waivers; and Professional Expense
Work Conditions: Work is primarily indoors. Physical activities include lifting of equipment and physical boxes up to 70 lbs, reaching, pulling, crawling. Some evenings and weekends work is required.
Duties of Position:
Responsible for full life cycle management of server and network technologies supporting Harper College networks. Provides college-wide network connectivity and shared computing resource support. Recommends and implements multi-platform network and server policies and standards, following industry best practices and compliance requirements.
Installs, and maintains all routing and switching infrastructure supporting the college communications networks and data center network infrastructure. Installs and maintains all physical and virtual server systems supporting the college communications networks, database and application systems.
Utilizes appropriate monitoring and notification tools to minimize unplanned downtime, augment system performance and enhance system failure diagnosis.
Implements best practice standards and procedures in the enforcement of Harper College information policies, compliance requirements, security standards and disaster recovery plans as they relate to college messaging systems, data loss prevention systems, access logging systems, firewall technologies, network access control (NAC) systems and overall network infrastructure.
Implements and maintains all shared data storage, data recovery and data archival mechanisms in the Harper College computing infrastructure.
Implements and maintains the college communication network’s wireless infrastructure.
Implements and maintains the college communication network’s internet connectivity.
Implements and maintains the college communication network’s messaging/email infrastructure.
Implements and maintains the college communication network’s firewalls, network traffic shaping and network traffic caching mechanisms.
Implement and manage various cloud IAAS and SAAS platforms including Google Suite for Education, Microsoft O365, Microsoft Azure, Oracle OCI, and Amazon Web Services
Implement and manage automated account provisioning systems and various SSO access and authorization technologies including ADFS and Microsoft AAD
Interface with and manage vendor relationships with SaaS providers, including issue and outage resolution, infrastructure upgrades, usage and billing measurements.
Provides design and implementation support for VOIP system phone queues and trees as needed for various student facing functions, i.e., One Stop.
Implements and maintains the various college communications authentication directories.
Advises the Network Manager on all technical considerations involved in the expansion and enhancement of physical and logical network infrastructure including all LAN, MAN,WAN and VOIP connectivity.
Coordinate activities with external service providers for consulting, maintenance and hosting services.
Participates in the coordination of IT resources for staff/faculty moves in support of building renovation projects and organization changes.
Manage all vendor engagements for the Campus data/telecom cabling plant including backbone and station cabling, terminations and cable drops.
Writes documentation to facilitate implementation, maintenance and full utilization of all enterprise network and server platforms.
Performs related duties as assigned.
Educational Requirements: Bachelor of Science degree in computer science or a related discipline is required or equivalent experience. A recognized industry certification like CCNP (Cisco Certified Network Professional), CISSP (Certified Information Systems Security Professional) or GIAC certification is preferred.
Experience Requirements:
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At least 10 years’ experience in medium to large sized enterprise IT environments is required.
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Strong knowledge of Microsoft Azure Active Directory and Active directory synchronization technologies
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At least four years system administration experience with Microsoft Office 365 technologies including Advanced Threat Protection for Email, Exchange Online, SaaS SharePoint, OneDrive, and Microsoft Teams
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At least two years’ experience with Microsoft Azure system administration including virtual environment and storage provisioning in addition to network gateway and firewall technology management.
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Some experience with Oracle Cloud Infrastructure administration and support is preferred
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At least 5 years’ experience managing Google’s G-Suite Applications and Google Apps Manager (GAM)
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At least 5 years’ experience with Identity and Access Management technologies including Microsoft ADFS, and Microsoft AAD
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Academic institution IT support experience expected.
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Expert knowledge of RedHat Linux and Microsoft Windows (all versions) operating systems is required.
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Professional, hands-on experience managing Cisco switching, routing, VPN and firewalling technologies is required.
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At least four years’ experience managing SAN (Storage Area Network) and NAS (Network-attached Storage) including NAS and block storage provisioning and de-provisioning activities is expected.
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Experience with EMC storage and archiving technologies including VNX and Data Domain is preferred.
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In depth experience managing popular data archiving packages like Avamar and Dell/EMC Networker is required.
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Experience with various firewalling and application delivery technologies like F5, Palo Alto is required.
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Configuration and administration experience related to DNS, DHCP and other network services is required. Demonstrated experience with all aspects of TCP/IP network design.
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Active Directory management experience is required.
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Strong understanding of Windows and Apple Mac desktop environments is expected and a good working knowledge of office productivity tools such as Microsoft Office, Visio and Microsoft SharePoint is required.
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At least five years’ experience provisioning virtual resources in VMWare and Cisco UCS environments including storage, memory, VMs and virtual switching technologies.
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WebEx server management including monitoring, patching, upgrades and user provisioning.
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Demonstrated experience initiating vendor support calls and manage remediation efforts to completion.
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Demonstrated experience coordinating the day-to-day efforts of staff augmentation and project-based consulting resources.
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Administration and implementation experience with Cisco Unified Communications including Cisco Unity Connection, Cisco Unified Communications Manager, Cisco Unified Contact Center and Cisco Emergency Responder
Application Review Date: Applications are accepted until the position is filled though priority will be given to applications received on or before: November 8, 2023.
Required Documents: ***A resume and cover letter are required to complete the application process***
* Official transcripts required upon hire
* Employment is contingent upon Criminal Background Check.
* Employment sponsorship is not available.
Harper College is an Equal Opportunity Employer. We strive to create an inclusive learning and working environment where individual differences and identities are respected, valued and embraced. We encourage women, people from historically underrepresented groups, individuals with disabilities and veterans to apply.
