Schedule Information: Monday - Friday, 8:00am - 4:30pm; may include an occasional evening shift to 7:00pm
Hours Per Week: 37.5
Benefits: Health, Dental, Life & Disability; Sick, Vacation & Holiday Pay; Personal Business; Harper Tuition Waiver; and Professional Expense
Work Conditions: Work is primarily indoor and sedentary in nature.
Characteristic Duties of Position:
The Manager of Counseling Operations provides leadership, support and supervision of the Student Development Counseling Center to assist students with personal, social and academic challenges associated with the student experience. Reporting to the Dean of Student Development, the Manager supports counseling operations to promote personal, academic and career development services in a model focused on growth and empowerment. Services are provided both individually and in groups and the Manager of Counseling Services provides oversight in the scheduling, logistics and coordination of services in collaboration with on-campus partners in Student Affairs and Academic Divisions and is an expert in identifying community-based resources for counselor use when supporting students whose needs may be best met outside of the College.
Serves as a divisional expert who stays abreast of emerging needs and best practices with counseling operations and technology systems. As a member of the Dean's Leadership Team, works in close collaboration with divisional Dean, Associate Deans, Directors and Managers to provide vision and guidance for student success initiatives that promote student success, retention and completion. Hires, trains, supervises and evaluates front office staff to provide excellent, student-centered customer service.
Manages operations for the Student Development Counseling Center. Hires, trains, supervises and evaluates front office staff to provide excellent, student-centered customer service.
Serves as the lead Student Development member of the HEAT (Harper Early Alert Team) behavioral intervention team and provides leadership and coordination of support for counseling needs for students identified in HEAT referrals.
Provides leadership and triage support to coordinate direct student service particularly with referrals from other campus stakeholders.
Establishes business processes, creates and maintains policy/procedure manuals, and develops forms and other aids to assist staff in doing their jobs.
Supports the Dean of Student Development in establishing and monitoring the scope and direction of the Counseling Center, ensuring its operation is consistent and functional within accepted standards of counseling practice.
In tandem with the Dean of Student Development, oversees the maximum utilization of resources to support student access to services.
Develops and coordinates staff schedules to ensure appropriate coverage in the Center.
Manages the use of counseling software (Titanium) and ensures that all documentation of counseling notes and records are created in a manner that is consistent with professional standards and that documents are securely stored.
Collaborates with the Dean of Student Development to monitor budgets, establish funding priorities and approve programs and services.
Analyzes, tracks, and reports data regarding counseling services and makes appropriate recommendations to Dean.
Provides the Dean of Student Development with regular reports related to Center operations including annual evaluations of services, outcomes, strategies and recommendations for improvement to provide optimal personal counseling services to support student success.
Plans and facilitates weekly staff meetings, including professional development sessions, trainings and workshops with counselors.
Partners with the Dean and Chair of Student Development to set agendas for regularly-scheduled staff meetings to provide support and direction to coordinate counseling services.
Coordinates, with the Dean of Student Development, the establishment of policies and procedures for counseling center operations and communicates clearly with the staff.
Provides leadership for the development and provision of culturally informed support services in both individual and group formats.
Responsible for developing and delivering training programs and professional development to ensure staff are trained in crisis response, in collaboration with the Harper College Police Department.
Maintains licensure in good standing through continuing education activities and with adherence to legal and professional ethics and standards. Provides emergency response support to assist counseling faculty in meeting students’ needs.
Networks with on-campus and community partners to provide informed and coordinated services for students.
Serves as member of Dean’s Leadership Team. Works jointly with other divisional leadership to provide input on strategic direction and operations of the Center.
Stays abreast of national, state and local trends affecting counseling operations. Attends professional conferences, keeps current with best practices and shares information with colleagues.
Participates in College and divisional committees as appropriate.
Performs related duties as assigned.
Educational Requirements: Licensed Clinical Professional Counselor (LCPC) including a Masters in Counseling or related area.
Experience Requirements: Three years of managerial and direct student service experience in a higher ed setting. Demonstrated leadership in support of holistic student growth. Excellent oral, written and interpersonal communication skills.
Application Review Date: Applications are accepted until the position is filled though priority will be given to applications received on or before: May 31, 2019
Required Documents: ***A resume and cover letter are required to complete the application process***
* Official transcripts required upon hire
* Employment is contingent upon Criminal Background Check.
* Employment sponsorship is not available.