Schedule Information: Monday-Wednesday, 2:00-7:00pm; Thursday, 1:00-7:00pm; Friday, 1:30-4:30pm
Hours Per Week: 24
Benefits: Sick, Vacation & Holiday Pay; Harper Tuition Waivers and Professional Expense.
Work Conditions: Work is primarily indoor and sedentary in nature.
Provides accurate and timely information general to Harper College and specifically in regard to Academic Advising and Counseling services as well as Psychological Services to students as well as internal and external stakeholders. Through the use of technology and customer service standards, provides support to members of the Center to ensure quality support to students, faculty and staff.
Assess daily needs of the Center and pivot service based on those needs as well as communicating those needs to service providers within the center, i.e. distributing calls, monitoring drop-in/walk-in traffic and peak time volume.
Screens and provides information using several different software and technology platforms in person and over the phone.
Supports students daily in the scheduling of appointments with advisors/counselors using scheduling software.
Accesses, researches and prints student information from student systems for advisors/counselors.
Supports students and counselors with programming related career workshops, career assessment distribution and information and the career resource lab.
Supports students and staff with special programming (i.e, Summer Scholars Program, Career Focused Workshops, Psychological Services).
Generates and distributes transfer guides, major guides and informational packets. Provides students with other resource materials as needed. Responsible for monitoring form availability and presentation within the Center to make sure the most relevant and up to date information is available for students and staff alike.
Tracks student contacts and monitors appointment and staffing availability and needs.
Responsible for data entry and filing as needed, including critical document imaging of educational plans and related documents in the student system.
Supports Administrative Secretary with projects and reporting including operational statistics and End of Year Reports.
Distributes, compiles and tallies comments from center, counselor and advisor evaluations.
Provides reception for the Office. Greets visitors, answers telephone, takes and distributes messages and provides information as appropriate.
Follows privacy and confidentiality guidelines with student record information.
Performs related duties as assigned.
Educational Requirements: High school graduate or equivalent.
Experience Requirements: Two years of general office experience required. Knowledge of Word, Excel and Outlook. Experience using different technology/software platforms and familiarity with student systems preferred.
Application Review Date: Applications are accepted until the position is filled though priority will be given to applications received on or before: October 12, 2018
Required Documents: ***A resume and cover letter are required to complete the application process***
* Official transcripts required upon hire
* Employment is contingent upon Criminal Background Check.
* Employment sponsorship is not available.