Schedule Information: Monday to Thursday negotiable start of 1:30-3:30 p.m.; end of shift at 10:15 p.m. daily. Some deviation for special events and seasonal initiatives.
Hours Per Week: 25-29
Benefits: Prorated Sick & Vacation; Holiday Pay; 2 Harper Tuition Waivers per semester.
Work Conditions:Work is primarily indoor and sedentary in nature. Occasional lifting up to 20 lbs. is required as is the ability to push wheeled tables.
Duties of Position:
The LCC Evening Office Assistant II role is responsible for providing customer service to students, faculty, and visitors; performing clerical tasks in support of academics and operations; and providing support for diverse programming at the Harper College Learning and Career Center (LCC). Serves as primary LCC service staff member during evening hours, managing the LCC reception desk.
The Harper College Learning and Career Center (LCC) is a 25-classroom College satellite center, located in Prospect Heights, Illinois. The LCC is specially oriented to career programming and adult education, and partners with social service, public institutions, and private sector organizations to help overcome barriers to study, job placement, and family and community development.
Greets visitors and answering calls to assess, record, and address inquiries.
Shares and interprets diverse information regarding LCC/Harper academics and student support resources. Ex: course offerings, schedules, applications, financial aid.
Refers patron inquiries to appropriate departmental, institutional, or external resources.
Uses institutional and other information systems to assist patrons, address facilities and operations needs, and provide accurate metrics on various LCC functions. Enters data accurately.
Strives for excellent communication and seamless collaboration with the LCC team across all hours and areas of operation. Examples include:
Provides clerical support to LCC supervisor and provides back-up for Program Assistant functions as needed, including providing limited direction to student aides.
Documents any notable issues that arise during evening hours regarding facilities, programming, patrons, etc.
Provides logistical support for on-site services and events including scheduling, appointment reminder communications, organizing College resources, and assisting day-of.
Participates actively in improving LCC procedures, reference materials, and contribute to strategy to achieve the LCC mission.
Performs related duties as assigned.
High school graduate or equivalent. Associates degree preferred.
Proficiency with Microsoft Office. Strong interpersonal skills and customer service orientation. Ability to communicate and problem-solve with tact and confidentiality. Self-directed worker able to manage interruptions and multiple tasks efficiently. Thrives professionally in a multicultural environment. Knowledge of another language is an asset – particularly Spanish, but also predominant area languages such as Polish, Russian, Hindi, etc.
Application Review Date: Applications are accepted until the position is filled, though priority will be given to applications received on or before May 18, 2018.
Required Documents: ***A resume and cover letter are required to complete the application process***
* Official transcripts required upon hire
* Employment is contingent upon Criminal Background Check.
* Employment sponsorship is not available.