Fast Track Program Assistant

Apply now Job no: 493161
Work type: Full time
Location: Harper Professional Center (Schaumburg)
Categories: Classified Staff
Salary: $18.49 - $24.05
Division: Workforce Solutions
Department: Fast Track

Schedule Information: 10am-7pm Mon-Thurs, 10am-4:30pm Friday

Hours Per Week: 37.5

Benefits: Health, Dental, Life & Disability Insurance; Sick, Vacation, and Holiday pay; Personal Business; Educational Assistance: Tuition Waivers at Harper & Professional Expense  

Work ConditionsWork is primarily indoor and sedentary in nature  Required to work evening hours. Required to travel to Harper’s main campus as needed.

Duties of Position:  

Provides admissions, program and registration information to new and current Fast Track students. Provides information to students about College policies, procedures, academic programs of study and other services offered by the college.

Responds to questions and concerns and resolves problems for students via phone, email and in-person. Works closely with other Harper academic and student support departments to assist Fast Track students and ensure a positive experience. Maintains the confidentiality of student and office operations information.

Coordinates with the Manager, Fast Track and other Harper academic and student support departments to implement educational support services and programs for adult students.

Works closely with Admissions Outreach and Counseling to provide information to assist with the acceptance, retention and progress of Fast Track students. Responsibilities include running weekly reports on accepted and registered students in new cohorts, and tracking student persistence.

Supervises the registration of new and current Fast Track students utilizing various communication programs and tools. Works closely with the Fast Track Technical Specialist.

Ensures students are informed about courses, course syllabi, textbooks, and Fast Track and other College services and resources. Coordinates efforts with the Fast Track Technical Specialist to ensure all information is collected from instructors in a timely fashion.

Continuously monitors student enrollment in Fast Track courses. Works with the Manager and Counselors to follow up with students as part of the program retention efforts.

With the Fast Track Manager and Counselors, monitors progress of cohorts, identifies student issues and implements strategies to maintain the quality of the student experience.

Assists with the development of new program grids to meet the demand for certificate and degree programs offered. Coordinates with the Manager and other academic departments to prepare the semester schedule for Fast Track courses based on program grids.

Helps coordinate and implement new student orientation efforts.

Provides general office support to Fast Track faculty.

Compiles information and data and prepares various regular reports and other reports as needed.

Coordinates the event and logistics for Fast Track Graduation twice per year.

Orders Fast Track orientation materials and office and instructional supplies under the approval of the Manager, Fast Track.

Coordinates recruiter visits at the Harper Professional Center (HPC) with partner colleges and universities.

Makes recommendations to the Manager, Fast Track regarding office procedures and implements new procedures as directed.

Compiles a monthly electronic newsletter for Fast Track students. Work closely with the Marketing department in distributing the newsletter every month.

Performs related duties as assigned.

Educational Requirements:  

Bachelor’s degree in communication, business, public relations or related field.   

Experience Requirements:  

Two to four years of student or customer service experience.  Experience in higher education preferred, with a focus on student service. Experience working with adult students a plus. Must have experience with Microsoft Office Suite, particularly Word, Excel and Outlook. Microsoft Access or other database experience necessary. Experience with Ellucian Banner system or related student information system a plus. Ability to manage multiple responsibilities and priorities.  Strong communication, interpersonal, and organizational skills required, with specific attention to detail. Ability to interact collegially with people of varied backgrounds (faculty, community members, students, administrators, staff)

Application Review Date:  Applications are accepted until the position is filled though priority will be given to applications received on or before: May 9, 2018

Required Documents***A resume and cover letter are required to complete the application process***

* Official transcripts required upon hire 
* Employment is contingent upon Criminal Background Check.

* Employment sponsorship is not available.

Advertised: Central Daylight Time
Applications close:

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